FAQs

Policy

BIG GIRAFFE GADGET INSURANCE can only be purchased within 1 month of buying a new device (mobile, tablet, laptop, camera). The gadget must also have been purchased within Australia.

No, you are not covered for unauthorised use of your phone after it is stolen. Big Giraffe suggest you set a PIN code on your device to prevent anyone using it if it's lost or stolen.

No. Phone or other gadget accessories (like headphones or USB storage devices) are not not covered with this policy.

Yes, your device is covered for up to 28 consecutive days overseas / per trip.

An "excess fee" is an amount that you need to pay when making an insurance claim.

If your device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 5-10 business days of your claim being approved.

If your device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved.

The claims team will advise you on the pick-up and delivery options for your device. Replacement device could be either an as new or refurbished device.

All policies purchased are valid for 1 year. You are able to cancel your policy within 14 days of purchase and receive a full refund, provided no claims have been made in this period.

Cancellations made after the 14 day cooling off period will prorate the refund premium based upon the unexpired portion of the premium less a $50.00 administration charge.

We offer insurance on Mobile Phones, iPhones, iPads, Tablets, PDAs, MP3 Players, iPods, Satellite Navigation Systems, PSP's and other game consoles, Cameras, Camcorders, Personal Media Players and Laptops.

  • Leaving the item unattended when it is away from your home
  • Theft from vehicle or premises where there is no visible sign of forced entry
  • Any claim where a proof of purchase or receipt (in your name) cannot be provided
  • For full terms and conditions of cover, please refer to the FSG, PDS and policy wording

Unfortunately we are unable to insure any item if you are under 18 years of age. However, so long as you still live with your parents, they can purchase the policy for you and when you turn 18 they can then transfer the policy into your name.

Claim

For student used devices, an excess is payable on each item claimed. The amount of the excess is also displayed within your Policy Certificate.

For Non-student used devices, an excess is payable on a per claim basis. The amount of the excess is displayed within your Policy Certificate.

We've made it pretty simple to make a claim. Just call 1300 MY CLAIM between 9am - 5.30pm, Mon - Fri. Our claims team will handle it from there.

In the event of a claim you must:

Report the theft / loss to the police within 48 hours of discovery.
Report the theft / loss of a mobile phone / tablet to your Service Provider immediately, but in any case within 24 hours of discovery.

In the event of Accidental Damage to the equipment, we require Repairer quotes to accompany the claim form.

Contact us within 48 hours of discovery of any claim.

Failure to comply with the above may result in your claim being delayed or rejected.

Once all the requested information has been received we will aim to process your claim within 48 hours.

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